Privacy Policy

Last updated: 19 September 2026

Who we are
Cheshire Physio & Performance Ltd is the controller of personal information collected through this website and our services. Our contact address is West Street, Crewe, CW2 8SJ and our telephone number is 07719 556537.

Information we collect
We may collect your name, email address, telephone number, enquiry details, appointment and payment information, and information you choose to provide about your health, symptoms or treatment. We also receive limited technical and cookie information when you use the website.

How and why we use it
We use personal information to respond to enquiries, arrange and provide physiotherapy and related services, manage appointments and payments, maintain appropriate clinical and business records, keep the website secure, and comply with legal and professional obligations. Our lawful bases include taking steps at your request before entering a contract, performing a contract, complying with legal obligations, and our legitimate interests in operating and protecting the practice. Where we process health information, we do so for the provision and management of health care by or under the responsibility of a health professional who is subject to confidentiality obligations. Where consent is required, you may withdraw it at any time.

Who we share it with
We share information only where necessary with trusted service providers such as Wix (website hosting and forms), appointment, payment, IT and professional-support providers, and with clinicians or authorities where required for your care or by law. Providers must protect the information and use it only for the agreed purpose. Some providers may process data outside the UK; where this happens we use the safeguards required by UK data-protection law.

How long we keep it
We keep information only for as long as needed for the purpose for which it was collected and to meet legal, insurance and professional record-keeping requirements. Enquiries that do not lead to care are normally deleted within 24 months. Clinical and financial records may need to be kept for longer in line with applicable professional and legal requirements.

Cookies
The website uses essential cookies and may use analytics or other optional cookies. You can manage non-essential cookies through the cookie controls shown on the website and through your browser settings.

Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to processing, receive a portable copy, and withdraw consent. To exercise a right or ask a privacy question, contact us using the address or telephone number above.

Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint/.

Changes
We may update this notice. The current version and update date will appear on this page.